Privacy Policy for Veloct

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account

means a unique account created for You to access our Service or parts of our Service.

Company

(referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Veloct.

Cookies

are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country

refers to: Pakistan (with Global Availability)

Device

means any device that can access the Service such as a computer, a cell phone or a digital tablet.

Personal Data

(or “Personal Information”) is any information that relates to an identified or identifiable individual.

Service

refers to the Website.

Service Provider

means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data

refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website

refers to Veloct, accessible from https://veloct.tech.

You

means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected

Personal Data

While using Our Service, specifically when inquiring about our digital and tech services (such as Web Development, App Development, SaaS, Desktop Applications, SEO, Marketing, Data Automation, and AI Agentic Solutions), We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company Name & Business Details
• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies (Session Cookies): Administered by Us. These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
• Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): Administered by Us. These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent Cookies): Administered by Us. These Cookies allow Us to remember choices You make when You use the Website, such as remembering your login details or service preferences.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including to monitor the usage of our Service and manage project requirements.
• To manage Your Account/Project Portal: To manage Your registration as a user or client of the Service.
• For the performance of a contract: The development, compliance, and undertaking of service agreements, SaaS licensing, or custom software delivery contracts for the services You have purchased.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted tech services, including security and development updates.
• To provide You with news and offers: General information about other services, AI innovations, and automation tools which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your project quotes, inquiries, and support requests.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy (such as active project development and client communication).

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods (“up to”):

• Account & Project Information: Retained for the duration of your active business relationship plus up to 24 months after contract termination or account closure to handle post-delivery support, warranties, or legal disputes.
• Customer Support Data & Chat Transcripts: Support tickets and correspondence are retained for up to 24 months from the date of ticket closure. Chat transcripts are held for up to 24 months for quality assurance, after which they are securely deleted or fully anonymized (removing all identifying information such as names and emails, while keeping raw text for internal optimization).
• Usage Data: Website analytics data and server logs are retained for up to 24 months for security monitoring, troubleshooting, and platform performance evaluation.

As Veloct operates globally, providing services to international clients, we respect your data privacy rights under global regulations, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Depending on your location, you are entitled to the following rights regarding your Personal Data:

• The Right to Access: You have the right to request copies of your personal data held by us.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain legal conditions.
• The Right to Restrict or Object to Processing: You have the right to object to or restrict our processing of your personal data under certain circumstances, including direct marketing.
• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request within the legally required timeframe (typically 30 days).

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and international data transfer safeguards.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately.

Our Service may contain links to third-party websites or integrations that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, You can contact us:

• By email: info@veloct.tech
• By visiting this page on our website: https://veloct.tech